We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• is unsafe.

• is significantly different from the sample or description.

• does not do what we said it would, or what you asked for and cannot be easily fixed.

If the problem is not major, we will repair the item within a reasonable time.

If there is damage to brickwork, timber or other substance whilst we attempt to attach product to your structure, we will endeavour to repair the area as best as possible. We do not have to replace any product that is not already ours and cannot be held responsible as this is in the natural cause of installation. eg brick blowout, timber split, drill hole.

Please keep your proof of purchase – e.g. your receipt.